Privacy Policy
Your trust matters to us. This Privacy Policy explains how Luxe Elite Transportation Inc. collects, uses, protects, and discloses your information when you visit our website or use our luxury transportation services.
1. Information We Collect
We may collect personal and operational information necessary to provide a smooth, discreet, and premium service experience.
Personal Information
- Full name
- Email address
- Phone number
- Billing and payment information
- Pickup and drop-off locations
Service & Booking Information
- Reservation details, including date, time, and vehicle type
- Flight details for airport transfer coordination
- Special requests, notes, and service preferences
- Communication history through phone, SMS, and email
Automatically Collected Information
- IP address
- Device, browser, and operating system information
- Pages viewed, time on site, and general browsing behavior
- Cookie and tracking technology data
2. How We Use Information
We use information we collect to support operations, client communication, and service improvement.
- Confirm, schedule, and manage reservations
- Dispatch chauffeurs and coordinate transportation service
- Send confirmations, reminders, and service-related updates
- Provide customer service and resolve questions or concerns
- Improve our website, booking systems, and service quality
- Measure marketing effectiveness and optimize advertising where permitted
- Comply with legal, financial, and operational obligations
3. SMS & Communication Policy
By providing your phone number, you consent to receive text messages and service-related communications from Luxe Elite Transportation, including booking confirmations, driver en route notifications, and important reservation updates.
4. Cookies & Tracking Technologies
We may use cookies, pixels, analytics tools, and similar tracking technologies to improve website functionality, understand visitor behavior, and enhance advertising performance.
- Analyze website traffic and user engagement
- Improve user experience and site performance
- Support advertising and remarketing campaigns
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the performance of some site features.
5. How We Share Information
We do not sell your personal information.
We may share information only as reasonably necessary to operate our services, including with:
- Chauffeurs, dispatch personnel, and service coordinators
- Payment processors and financial service providers
- CRM, booking, scheduling, analytics, and marketing platforms
- Government authorities or legal entities when required by law
Third-party providers are expected to handle information securely and in accordance with applicable privacy and confidentiality obligations.
6. Data Retention
We retain personal information only for as long as reasonably necessary to provide services, maintain business records, comply with legal and tax obligations, resolve disputes, and enforce agreements.
7. Data Security
We use administrative, technical, and physical safeguards designed to protect your information. While we work to secure your data, no internet transmission or storage system can be guaranteed to be completely secure.
8. Your Privacy Rights (California – CCPA/CPRA)
If you are a California resident, you may have the right to:
- Request access to the personal information we hold about you
- Request deletion of your personal information, subject to exceptions
- Request correction of inaccurate personal information
- Opt out of the sale or sharing of personal information, where applicable
- Limit the use of sensitive personal information, where applicable
9. GDPR Rights (For International Users)
If you are located in the European Economic Area, you may have the right to:
- Access the personal data we maintain about you
- Request correction or deletion of your information
- Restrict or object to certain processing activities
- Request data portability where applicable
Where applicable, we process personal information on the basis of consent, contractual necessity, legal obligation, or legitimate business interests.
10. Third-Party Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of third-party services.
11. Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors.
12. Updates to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page, together with a revised effective date.
13. Contact Information
If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us using the details below.
Irvine, CA 92606